20 March 2020
Bluebell Railway announces suspension of services and closure until further notice
The Bluebell Railway has announced it is suspending its train services and closing until further notice.
The heritage steam railway in Sussex had originally decided to stay open and run a minimal service this weekend with enhanced health protection measures in place but now says the national and global situation with coronavirus means it will have to close.
Bluebell Railway plc chairman Chris Hunford said: “The health, safety and wellbeing of our staff, volunteers and visitors remains our priority.”
He added: “Some people have been calling up asking if we’re open and saying they still intend to travel this weekend although several people have also called asking to defer their bookings. Taking all this into account and the latest Government advice, we have decided to suspend all services this weekend and the railway will close until further notice.”
During the closure, there will be no trains running and the shop and catering outlets will not be open to visitors although the railway’s online shop will continue to trade.
Mr Hunford said the railway would keep the situation under constant review in the coming days and weeks and assess the situation as it evolves.
What if I have booked tickets on a suspended service?
Our customer service team will be contacting each customer who has made a booking for an affected service or event individually to discuss the various options available.
We are experiencing a large volume of enquiries and need to contact all customers individually, and the Customer Service & Sales team will be working to contact everyone as quickly as they can. Therefore, we may not be able to answer emails as quickly as we would like and we would be extremely grateful if you could bear with us and await a call/email from one of the Customer Service & Sales team.
Our phone lines will not be operating during the closure, but customers can get in touch with the Customer Service & Sales team via email. To get in touch, please email: firstname.lastname@example.org
How can I keep updated on what is happening at the railway?
What if I can’t get to the railway but still want my ‘steam train’ fix?
Our online shop has a range of Bluebell Railway books, souvenirs and clothing including a new book about 60 years of progress from the start of the railway in 1960 up to the present day. Visit the online shop here.
How can I make a donation?
You can make a donation here.