Reopening 20 May - FAQs

When did the Bluebell Railway reopen?

Bluebell Railway reopened on Thursday 20 May. Trains are running every day, and you can see what services are running when by visiting our timetables and calendar page.

How do I book tickets? 

You can book tickets here.

Tickets for dining services must be pre-booked in advance.  

We advise customers to pre-book tickets online for travel-only services The Pioneer and The Sussex Cricketer before the day of travel. If we have capacity, tickets will be available to purchase on the day (£25.00 per person), subject to availability. Please see our timetables and calendar page to see when services are running.

Platform-only admission tickets are also available to purchase at Sheffield Park and Horsted Keynes. Please note tickets to travel on train services are unavailable at Horsted Keynes.

I want to book a ticket to travel – which service do I need to book?

The Pioneer (weekends) and The Sussex Cricketer (weekdays) are travel-only services, although you can purchase food during the booking process.

We also run a range of dining trains, including lunch, evening dining and afternoon tea. Please visit our book tickets page for our full range of services.

What kind of tickets can I book?

The Pioneer is our weekend every day travel service, and The Sussex Cricketer is our service on weekdays.

Passengers can purchase tickets per compartment or per table for The Pioneer. There are a range of options available for The Sussex Cricketer including compartments and tickets for solo passengers.

Tickets for solo passengers are also available on the day of travel for The Pioneer and The Sussex Cricketer. These tickets are subject to availability and available from Sheffield Park only.

For dining trains, tickets are booked per table. The options are tables for two, three or four.

How many people can travel in a compartment? 

Travel in our compartments on our trains is classified as an indoor activity. The Government has said Step 3 will limit numbers to the Rule of Six or no more than two households. Currently, step 4 of the roadmap is set to be no earlier than 19 July. Please visit the Government website for further information.

Where can I see the timetables?

Please visit our timetables and calendar page for the latest services.

How much will tickets cost?

Please visit our Fares page for information about pricing.

Will there be discounts for BRPS members?

We have reinstated all members’ discounts for 2021 and we are planning members’ trains throughout the year. Information about these trains and how to book will be available in due course.

Will there be discounts for carers?

Carers travel for free on our every day travel services when accompanying any registered disabled passenger. Carers’ tickets can be purchased on the day of travel from Sheffield Park, as well as online for The Sussex Cricketer services. Please bring along a form of identification with you to show you are acting as a carer for the visit.

Will you be starting services from East Grinstead?

We will not be starting services from East Grinstead to begin with, but services from Sheffield Park will be travelling the entire line to East Grinstead. Passengers will be able to alight the train and watch the turnaround, before reboarding the train back to Sheffield Park.

Our plans for East Grinstead will be reviewed following step 4 of the Government’s roadmap (set to be no earlier than 19 July).

Can dogs travel and do they need their own ticket?

Dogs are welcome to travel on The Pioneer service and they will not need an individual ticket to travel.

What steps are you taking to ensure cleanliness at the Bluebell Railway? 

We have adopted the same Covid-19 safety measures as we took last year.

There will be enhanced cleaning so that all the trains are cleaned ready for use. We will pay particular attention to door handles and other parts which people might touch. 

There will also be regular inspections and cleaning of our toiletand would encourage all visitors to follow the guidance on handwashing and to take personal hygiene measures to prevent the spread of coronavirus. 

Hand sanitisers are on the platforms at every station and in other public areas.  

What should I do if anyone in my group shows any Covid symptoms?  

If you or anyone in your household or group shows Covid symptoms (a new, continuous cough, high temperature or loss of taste/smell) or has tested positive for coronavirus, you  should not come to the Railway. Please follow Government guidelines on self-isolation. 

Will I need to wear a face covering?

Unless exempt, face coverings must be worn in public areas including when boarding and alighting the trains, on the platforms and in the Museum. Face coverings can be removed once seated on dining services.

Will the Museum at Sheffield Park be open?

The Museum is open with the same Covid restrictions we put in place last year. All handling items, and dressing up clothes will be taken into store, and a one-way system will operate as before. Stewards and visitors will be asked to wear a face covering when in the Museum.
Unfortunately, due to confined space the Withyham signal box will be closed to visitors until the present Covid restrictions are lifted.

What other facilities will be open?

Please check Today at the Railway for information regarding the opening times for individual facilities.

What do I do if I have an expired gift voucher?

Gift vouchers purchased before August 2020 have been automatically extended to 31 December 2021.