Can we bring our dog?
We welcome dogs at the Bluebell Railway when our standard timetables are operating. Restrictions may apply, however during Special Events, so please do check the relevant event page for details. We regret that no dogs (other than registered assistance dogs) are allowed at the railway during our Santa Special Events. Please note that dogs (except for registered assistance dogs) are not allowed in the museum, on any of our dining services, or in any of the restaurants or buffets. Dogs will require their own ticket which cost £2 per dog and we will even put their name on their ticket at your request! (There is no charge for registered assistance dogs). Please ensure that your dog is kept on a short lead at all times and please do not allow 'Fido' to climb on the seats.
Can we bring bicycles, prams or buggies on the train?
When normal timetabled trains are running bicycles can sometimes be accommodated in the Guards Van, and there is a charge of £2 per bike. You are also welcome to take collapsible buggies with you on these trains, but larger prams will need to go in the Guards Van.
We regret that restrictions may apply during Special Events, so please do check the relevant event page for details. We regret that no bicycles, prams or pushchairs may be taken on the trains during our Santa Special Events. Storage faculties will be provided at the starting stations for passengers bringing bicycles, prams or buggies.
Can I book a special train for my event or wedding?
Yes, please contact out weddings/events co-ordinator on 01825 720800.
See more on the Weddings page.
What age range is "child"?
3-15 years on most trains. There is an age restriction on our Golden Arrow and children’s rates apply for children aged 5-13 years, the dining service is not suitable for children under 5 and we cannot accept bookings for the Saturday evening service for anyone under 14 years.
Can we look round the engine shed?
During Autumn/Winter 2018/9 our Engine Shed and Steamworks! interactive exhibition are both open from 10.00am to 4.00pm when timetabled trains are running. When there aren't any timetabled trains, we're sorry but they are both closed.
Can I book a children's birthday party?
Yes, we offer a special package deal which was new in 2016. Which includes a trip on a steam train, party lunch boxes and exclusive use of a room a Horsted Keynes station for party games. We can also arrange for a magician to entertain the children at an additional cost.
How do I become a volunteer/member?
To become a volunteer you will first need to set up a membership with the Bluebell Railway Preservation Society. Membership can be obtained via our online shop or by postal application, forms can be requested by telephone 01825 720800 from the Sales and Information Office.
We host a drop in day on the 2nd Sunday of every month at Sheffield Park, where you can meet other volunteers, get further information and have an exclusive tour of the station. If you would like to get more information prior to attending a drop in session you can request a ‘Volunteer Guide’ on the website and complete an online request form.
Can I come into the station if I don't want to travel?
Yes, if trains are running an admission tickets allow access to all the station facilities and can be purchased at the station’s booking office. When there is no train service admission is free but not all facilities can be accessed. See a full list of admission fees on our fares page.