Can we bring our dog?
Dogs are welcome except for in the museum and on the Golden Arrow, Afternoon Tea services or in any of the restaurants or buffets. Dogs require their own ticket which cost £2 per dog. we will even put their name on their ticket however there is no charge for assistance dogs. Please ensure that your dog is kept on a short lead at all times and please do not allow 'Fido' to climb on the seats.
Can we bring bicycles, prams or buggies on the train?
Bicycles can sometimes be accommodated in the Guards Van, there is a charge of £2 per bike. You are welcome to take collapsible buggies with you on your journey, but larger prams will need to go in the Guards Van.
Can I book a special train for my event or wedding?
Yes, please contact out weddings/events co-ordinator on 01825 720800. See more on the Weddings page.
What age range is "child"?
3-15 years on most trains. There is an age restriction on our Golden Arrow and children’s rates apply for children aged 5-13 years, the dining service is not suitable for children under 5 and we cannot accept bookings for the Saturday evening service for anyone under 14 years.
Can we look round the engine shed?
Yes, our engine shed is open even when trains are not running. Update January 2018 - Our engine shed is currently undergoing improvement works and we hope to reopen it in June 2018.
Can I book a children's birthday party?
Yes, we offer a special package deal which was new in 2016. Which includes a trip on a steam train, party lunch boxes and exclusive use of a room a Horsted Keynes station for party games. We can also arrange for a magician to entertain the children at an additional cost.
How do I become a volunteer/member?
To become a volunteer you will first need to set up a membership with the Bluebell Railway Preservation Society. Membership can be obtained via our online shop or by postal application, forms can be requested by telephone 01825 720800 from the Sales and Information Office. We host a drop in day on the 2nd Sunday of every month at Sheffield Park, where you can meet other volunteers, get further information and have an exclusive tour of the station. If you would like to get more information prior to attending a drop in session you can request a ‘Volunteer Guide’ on the website and complete an online request form.
Can I come into the station if I don't want to travel?
Yes, if trains are running an admission tickets allow access to all the station facilities and can be purchased at the station’s booking office. When there is no train service admission is free but not all facilities can be accessed. See a full list of admission fees on our fares page.